FAQ


How do I join the Recochem Rewards Program?
It’s easy. Simply register for the program. It’s free! – Join. The program is open to all qualifying Recochem distributor sales reps.

What do I need to do to earn Points/Miles?
Points/Miles are earned in the Recochem Rewards Program by selling Recochem products. There are 2 ways to earn: By submitting a claim through our online portal or through direct submission by your Distributor. For more information visit our Earn page.

What's the difference between the Recochem Rewards Program and Recochem Points?
When you join the Recochem Rewards Program you are registering with us to earn Points/Miles in a chosen reward program (e.g. Recochem Points, American Airlines AAdvantage, etc.). Recochem Points is our in-house currency. If you select this program, you will be able to redeem the Points/Miles earned for a variety of gift cards and merchandise. Please visit the Redeem page for a list of available items.

Do I earn Points/Miles for previous purchases?
This program features a grace period for previous purchases. Any transaction made from the first of the month you join will automatically be included. For example, if you join the program on January 17, any purchases made from January 1 to 17 will be included, and will earn Points/Miles.

How do I keep track of my Points/Miles?
You can see the Points/Miles you’ve received through your participation in the Recochem Rewards Program by logging into your program account. If you have opted to earn Recochem Points you can see your current account balance here too. However, to find the Points/Miles balance for any other reward currency (e.g. American Airlines AAdvantage, United MileagePlus, etc.), visit the respective program website.

Why can’t I see my Points/Miles in my account balance?
Transactions/Rewards are processed at the end of each month and may take an additional 3-4 weeks for processing. Points/Miles for the travel and hotel programs may take longer. To find the Points/Miles balance for your travel reward program (e.g. American Airlines AAdvantage, United MileagePlus, etc.), please visit the respective program website.

How many Points/Miles do I need to redeem?
It depends on the reward program currency you are collecting. Each program has different redemption levels. Please visit the respective program website to find out how to redeem. For Recochem Points, we have many different gift cards and merchandise items to choose from, and each item has a different point value. Visit the Redeem page for details.

Can I change reward currencies at any time?
To change the currency, update your profile with a new Reward Program and add its associated Reward Program member number. NOTE: If you switch to a different reward currency, the Points/Miles you earned to date will NOT be transferred to the new reward currency. Your Points/Miles will remain under the original currency until you decide to redeem them. If you switch currencies, you will begin to accrue Points/Miles under the new currency starting with your next qualifying purchase. If you switch currencies and need to redeem the Points/Miles you earned while under a previous currency, you will need to temporarily switch back to that previous currency to do so. Remember to switch back to your new currency after redeeming Points/Miles from your previous currency or else you will begin accruing Points/Miles under that previous currency.

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